Skip ahead →
COVID-19 RESPONSE | GOING GREEN | FLYING EXPERIENCE | DIVERSITY & INCLUSION | CORPORATE BENEFITS
Even in these extraordinary times, we’ve never lost focus on what matters most – you.
We know we have to earn your business every day, and that’s why we’re leading the way with game-changing initiatives like eliminating change fees, committing to net-zero emissions by 2050, launching our industry-leading approach to safety and cleanliness in United CleanPlus, and even bringing back supersonic speeds with Boom Supersonic. It’s an exciting time to be a United customer!
Our goal is to be the most you-centric airline in history, and prove it through our actions, not just our words. I hope you enjoy this quick glance at how we’re improving for you, every day. Thank you.
Doreen Burse
Senior Vice President
Worldwide Sales, United Airlines
Our safety-first response to the COVID-19 pandemic led us to innovate and create customer-oriented tools, like the Travel-Ready Center – our industry-leading digital platform that lets you schedule COVID tests and upload results and vaccine records. Our Agent on Demand is a virtual, on-demand customer service platform available at our hubs.
Prepare for travelUnited is the first commercial airline to deliver the COVID-19 vaccine into the U.S. The previous shipments were onboard cargo-only flights between Brussels International Airport and Chicago O’Hare International Airport. Since the start of the COVID-19 pandemic, we have shipped over 195 million pounds of critical medical-related cargo.
Watch videoWe delivered industry-leading cleanliness as we put health and safety at the forefront of your experience with our United CleanPlusSM program. Teaming up with Clorox and the Cleveland Clinic, we redefined and enhanced our cleaning and disinfection protocols – all to help support a healthier and safer environment throughout your travel journey.
Learn moreWe’ve permanently gotten rid of change fees on all standard Economy and Premium tickets for travel within the U.S. – so you can fly by the seat of your pants.
roam freelyWe’re offering employees of our corporate customers a discount on their personal travel – a break from business, if you will. We recognize your loyalty, regardless of why you’re traveling.
Take a breakWe’ve pledged to become 100% green by reducing our greenhouse gas (GHG) emissions by 100% by 2050. We’re going beyond indirect measures like carbon offsetting; we’re committing to invest in Direct Air Capture technology – the first of any airline in the world to announce this commitment.
Go greenTWe launched the Eco-Skies AllianceSM – a first-of-its-kind program involving leading global corporations working to go beyond carbon offsets and support sustainable fuel-powered flying – helping to make sustainable aviation the norm.
Join nowWe’re making the United fleet bigger and better than ever with purchase agreements for 270 new Boeing and Airbus aircraft and a retrofit of all our mainline narrow-body aircraft – making your travel experience more comfortable no matter where you’re flying from.
United NextWe’re the first U.S. airline to sign an agreement for Boom Supersonic’s ‘Overture’ airliners. Optimized to run on up to 100% sustainable aviation fuel once operational, Overture will connect 500+ destinations in nearly half the time – making a New York to London trip just three and a half hours.
Go supersonicUnited is proud to offer a range of products onboard for all customers while still delivering a world-class travel experience. We offer true comfort and a sleep experience like no other with our United Polaris® business class seat and lounges. Our premium economy product, United Premium Plus®, offers some of the luxurious amenities of business class at a more affordable price.
Tour seat optionsAviate Academy is United’s industry-leading pilot career development program offering aspiring and established pilots the most direct path to a United flight deck. The program will create opportunities for thousands of students, including women and people of color to pursue a career as a commercial airline pilot.
Learn MoreUnited is the only airline to be named a Top 50 Company for Diversity by DiversityInc, the leading assessment of diversity management in Corporate America and globally. Beyond being an inclusive place to work, we are equally focused on providing an inclusive experience for all customers.
Read moreWith United Jetstream®, you are in complete control of your amenity and service funds. Purchase United ClubSM memberships and passes, upgrade your travelers and waive penalty fees with a few easy clicks.
Visit JetstreamNo matter how big or small your business is, United has a discount or reward program to help your bottom line. We changed our pricing models to be more flexible, so if your travel needs change, we change with you.
Explore programsUnited Airlines utilizes content strategy best summarized as “Your Content. Your Channel. Your Choice.” United offers the traditional GDS channel, in addition to a portfolio of options, to make your content available through your preferred channel.
With one-business-day approvals and new flexible pricing, United Meetings is the easiest and most rewarding way to arrange and coordinate meeting travel on United. Powered by United Jetstream, earning rewards and tracking your amenity funds has never been easier.
Learn MoreWith our exclusive, industry-leading United Corporate Preferred program, select corporate customers enjoy unparalleled extras including preferred upgrades, boarding and seating – making business travel on United easier and more rewarding than ever.
Explore benefitsTo resolve customer inquiries more effectively, we empowered our team to make sure your travel issues are resolved quickly and efficiently. We work closely with teams such as baggage handling, refunds and customer care to make sure problems don’t go unsolved.