Our industry-leading program for select corporate travel partners represents our continued commitment to operational performance excellence throughout the entire travel process.
If United fails to meet the goals of our 2019 Global Performance Commitment, we will compensate eligible corporate accounts in the form of United Services Funds.
The most comprehensive and competitive performance commitment industry wide.
Measurement
United’s on-time arrival (A:00) rate in 2018 will be better than the A:00 rate of either American or Delta.
Reimbursement
If we do not meet at least one of these operational goals, we will compensate eligible corporate accounts in the form of United Services Funds.
Measurement
United’s completion factor in 2018 will be better than the Completion Factor of either American or Delta.
Reimbursement
If we do not meet at least one of these operational goals, we will compensate eligible corporate accounts in the form of United Services Funds.
Measurement
United will have a lower gross carbon footprint than both American and Delta in 2018.
Reimbursement
United Service Funds
Measurement
Our mishandled baggage rate (MBR) in 2018 will be lower than that of either American or Delta.
The MBR is a measurement of mishandled checked baggage, including lost, pilfered, damaged and delayed baggage.
Reimbursement
Prepaid baggage credit dollar amount based off total amount of annual baggage ancillary on flown corporate tour code.
Monthly Ranking: 3
YTD Ranking: 3
Monthly Ranking: 3
YTD Ranking: 2
Monthly Ranking: N/A
YTD Ranking: N/A
*consolidated gallons/000 ASMs
Monthly Ranking: N/A
YTD Ranking: N/A
2018 | Results | Ranking |
---|---|---|
A:00 Data source: MasFlight. Reported monthly. |
61.3% | 3 |
Completion factor Data source: MasFlight. Reported monthly. |
97.8% | 2 |
MBR Data source: US Department of Transportation. Reported two months after applicable month ends. |
NA | NA |
Carbon footprint Data source: US Department of Transportation fuel efficiency reports (as proxy). Reported quarterly. Full year-results reported in Carbon Disclosure Project response or Corporate Responsibility Report. |
NA | NA |
May 2019 | Results | Ranking | YTD |
---|---|---|---|
A:00 Data source: MasFlight. Reported monthly. |
61.4% | 2 | 3 |
Completion factor Data source: MasFlight. Reported monthly. |
97.8% | 2 | 3 |
MBR Data source: US Department of Transportation. Reported two months after applicable month ends. |
6.42 | 2 | 2 |
Carbon footprint Data source: US Department of Transportation fuel efficiency reports (as proxy). Reported quarterly. Full year-results reported in Carbon Disclosure Project response or Corporate Responsibility Report. |
15.00 | 1 | 1 |
June 2019 | Results | Ranking | YTD |
---|---|---|---|
A:00 Data source: MasFlight. Reported monthly. |
52.8% | 3 | 3 |
Completion factor Data source: MasFlight. Reported monthly. |
97.9% | 2 | 2 |
MBR Data source: US Department of Transportation. Reported two months after applicable month ends. |
8.76 | 2 | 2 |
Carbon footprint Data source: US Department of Transportation fuel efficiency reports (as proxy). Reported quarterly. Full year-results reported in Carbon Disclosure Project response or Corporate Responsibility Report. |
15.00 | 1 | 1 |
July 2019 | Results | Ranking | YTD |
---|---|---|---|
A:00 Data source: MasFlight. Reported monthly. |
58.1% | 3 | 3 |
Completion factor Data source: MasFlight. Reported monthly. |
97.7% | 2 | 2 |
MBR Data source: US Department of Transportation. Reported two months after applicable month ends. |
7.52 | 2 | 2 |
Carbon footprint Data source: US Department of Transportation fuel efficiency reports (as proxy). Reported quarterly. Full year-results reported in Carbon Disclosure Project response or Corporate Responsibility Report. |
15.05 | 1 | 1 |
August 2019 | Results | Ranking | YTD |
---|---|---|---|
A:00 Data source: MasFlight. Reported monthly. |
59.1% | 3 | 3 |
Completion factor Data source: MasFlight. Reported monthly. |
97.8% | 2 | 2 |
MBR Data source: US Department of Transportation. Reported two months after applicable month ends. |
6.99 | 2 | 2 |
Carbon footprint Data source: US Department of Transportation fuel efficiency reports (as proxy). Reported quarterly. Full year-results reported in Carbon Disclosure Project response or Corporate Responsibility Report. |
15.05 | 1 | 1 |
September 2019 | Results | Ranking | YTD |
---|---|---|---|
A:00 Data source: MasFlight. Reported monthly. |
66.3% | 3 | 3 |
Completion factor Data source: MasFlight. Reported monthly. |
97.6% | 3 | 2 |
MBR Data source: US Department of Transportation. Reported two months after applicable month ends. |
5.49 | 2 | 2 |
Carbon footprint Data source: US Department of Transportation fuel efficiency reports (as proxy). Reported quarterly. Full year-results reported in Carbon Disclosure Project response or Corporate Responsibility Report. |
15.05 | 1 | 1 |
October 2019 | Results | Ranking | YTD |
---|---|---|---|
A:00 Data source: MasFlight. Reported monthly. |
60.6% | 3 | 3 |
Completion factor Data source: MasFlight. Reported monthly. |
97.6% | 2 | 2 |
MBR Data source: US Department of Transportation. Reported two months after applicable month ends. |
5.18 | 2 | 2 |
Carbon footprint Data source: US Department of Transportation fuel efficiency reports (as proxy). Reported quarterly. Full year-results reported in Carbon Disclosure Project response or Corporate Responsibility Report. |
15.06 | 1 | 1 |
November 2019 | Results | Ranking | YTD |
---|---|---|---|
A:00 Data source: MasFlight. Reported monthly. |
61.3% | 3 | 3 |
Completion factor Data source: MasFlight. Reported monthly. |
97.71% | 2 | 2 |
MBR Data source: US Department of Transportation. Reported two months after applicable month ends. |
5.08 | 2 | 2 |
Carbon footprint Data source: US Department of Transportation fuel efficiency reports (as proxy). Reported quarterly. Full year-results reported in Carbon Disclosure Project response or Corporate Responsibility Report. |
15.06 | 1 | 1 |
December 2019 | Results | Ranking | YTD |
---|---|---|---|
A:00 Data source: MasFlight. Reported monthly. |
61.3% | 3 | 3 |
Completion factor Data source: MasFlight. Reported monthly. |
97.78% | 2 | 2 |
MBR Data source: US Department of Transportation. Reported two months after applicable month ends. |
N/A | N/A | 2 |
Carbon footprint Data source: US Department of Transportation fuel efficiency reports (as proxy). Reported quarterly. Full year-results reported in Carbon Disclosure Project response or Corporate Responsibility Report. |
15.06 | 1 | 1 |
At United®, we are committed to delivering excellence in every aspect of our business. We take pride in our service and operational performance with the goal of earning your business every day.
The United 2019 Global Performance Commitment ("GPC") presents companies with United corporate sales accounts that meet the criteria below (the "Corporate Accounts") with an incentive to choose United for their business travel needs.
Certain details regarding the GPC are specified at the end of this document under the caption "Detailed Terms and Conditions."
Our Program
Top-tier reliability
For the duration of the 2019 calendar year, United is committed to maintaining its operational reliability in comparison to American Airlines and Delta Air Lines (the "Competitors") by striving to meet at least one of the following operational goals:
Number of 2019 Delayed or Canceled Flights Experienced by Eligible Travelers | United Services Funds Compensation Amount |
---|---|
Up to 500 | $1,000 |
501 to 1,000 | $2,500 |
1,001 to 2,500 | $7,500 |
2,501 to 5,000 | $15,000 |
5,001 to 15,000 | $50,000 |
15,001 to 35,000 | $110,000 |
Over 35,000 | $250,000 |
Number of 2019 Checked Bags by Eligible Travelers | United Services Funds Compensation Amount |
---|---|
Up to 500 | $200 |
501 to 3,000 | $750 |
3,001 to 10,000 | $1,500 |
10,001 to 25,000 | $2,500 |
25,001 to 50,000 | $5,000 |
Over 50,000 | $20,000 |
Total Carbon Footprint (CO2e) for Eligible Corporate Account | United Services Funds Compensation Amount |
---|---|
0 - 5,000 | $500 |
5,001 to 20,000 | $750 |
20,001 to 35,000 | $1,500 |
35,001 to 50,000 | $2,500 |
Over 50,000 | $5,000 |