What are United's channel options?
United has enhanced the capabilities of united.com and the United app for corporate travelers and travel managers to now displays corporate negotiated discounts for bookings and ticket exchanges. Additionally, corporate travel managers can have common travel policy and form of payment controls configured for these channels. They can also integrate the United's channels into common duty of care or expense providers, and top agency mid-solutions.
Unlock benefits with United channel options
Available United channel integrations
To take advantage of United’s channel options, the following services are available to corporations that have enrolled their employees. Contact your United account manager to learn more about the enrollment process. The list below is not exhaustive, and supplier, fees and set up may apply.
United offers free duty of care integrations to several companies. Data is automatically sent every six hours and includes initial booking, as well as PNR changes/irregular operation adjustments.
Data companies with integration:
- Crisis 24
United offers full integration (booking, credit card and receipt data) to deliver a seamless experience for travel-related purchases with:
- SAP Concur Expense
- Chrome River
- SAP Concur Expense
- Chrome River
To set up an expense integration, contact one of the expense providers above.
United is expanding data feeds to popular travel agency mid/back-office systems (for reporting purposes only):
- Concur Compleat (licensing required)
- Cornerstone (expected Q1 2024, licensing required)
*Subject to system capabilities and requires setup by your agency.
Questions? Contact UCDHelp@united.com
Frequently asked questions
United has enhanced the capabilities of united.com and the United app for corporate travelers and travel managers to now displays corporate negotiated discounts for bookings and ticket exchanges. Additionally, corporate travel managers can have common travel policy and form of payment controls configured for these channels. They can also integrate the United’s channels into common duty of care or expense providers, and top agency mid-office solutions.
More than 10,000 corporate tour-coded tickets are changed through united.com or the United mobile app daily. Those tickets lose most or all negotiated benefits, including discounts, Corporate Preferred considerations, duty of care visibility and more. As part of our omni-channel approach to distribution, all our contracted corporate customers have the ability to bring United’s channels into their managed travel program.
Yes. A corporate discount will be applied to a ticket that is exchanged on united.com or the United mobile app. The traveler must be both a MileagePlus member and enrolled by their corporation.
Yes. Bookings created in United channels will contribute to a customer’s market share commitments.
Corporate travel managers (or a designated representative) may configure shopping parameters to guide travelers in the corporate shopping path on united.com and the United mobile app.
These policy settings include:
- Removal of Basic Economy from the corporate shopping path
- Travel budget (fare only or fare + ancillary)
- Permitted cabin types
- Length of trip settings.
Just as we use a traveler's MileagePlus number to deliver loyalty benefits, we use this unique identifier to connect a traveler to the corporation they travel on behalf of so they can access the discounts and benefits entitled to them as a business traveler of that account.